Thank you for choosing Frame Arts for your photo frame needs. We take pride in the quality of our products and want you to be fully satisfied with your purchase. This Refund and Return Policy outlines the procedures and guidelines for returning products and seeking refunds. By placing an order with us, you agree to the terms and conditions outlined in this policy.
Eligibility for Returns:
We accept returns within 20 days from the date of delivery. To be eligible for a return, the following conditions must be met:
a. The product must be in its original condition: The photo frame must be unused, undamaged, and in its original packaging with all accompanying materials.
b. Proof of purchase: You must provide a valid proof of purchase, such as the order confirmation email or receipt, when requesting a return.
Return Process:
If you wish to return a product, please follow these steps:
a. Contact Customer Support: Before returning the item, please contact our customer support team at framearts.online@gmail.com to initiate the return process. Provide the order details and the reason for the return.
b. Package the Product: Once your return request is approved, carefully package the photo frame in its original packaging or a secure box to prevent damage during transit.
c. Ship the Product: Send the package to the address provided by our customer support team. We recommend using a trackable shipping method to ensure the safe delivery of the return.
Refund Processing:
After we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. Please note the following:
a. Approved Refunds: If your return is approved, we will initiate a refund to your original payment method. The refund processing time may vary depending on your payment provider and may take several business days to complete.
b. Non-Refundable Items: Certain items, such as personalized or custom-made frames, may not be eligible for a refund unless they are defective or damaged.
Damaged or Defective Products:
If you receive a damaged or defective photo frame, please notify us within 7 days of delivery. We may request photos or evidence of the damage or defect to assess the issue. Depending on the circumstances, we will offer a replacement, exchange, or refund for the damaged or defective product.
Shipping Costs:
Return shipping costs for eligible returns damaged or defective products will be covered by Frame Arts. However, for non-defective returns, the shipping costs are the responsibility of the customer.
Exchange Policy:
If you wish to exchange a product for a different size or design, please contact our customer support team to arrange the exchange process. The exchange will be subject to product availability.
Non-Returnable Items:
The following items are not eligible for return:
a. Personalized or custom-made photo frames, unless they are defective or damaged.
b. Gift cards or vouchers.
Policy Changes:
We may update this Refund and Return Policy from time to time. Any changes will be posted on our website with the effective date. Your continued use of our website and services after any changes signify your acceptance of the revised policy.
If you have any questions or concerns regarding our Refund and Return Policy or need assistance with a return, please contact us at framearts.online@gmail.com.
Thank you for choosing Frame Arts. We are dedicated to providing you with exceptional products and customer service.
